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Client: Territorial Bank of American Samoa (TBAS)
Industry: Public Banking
Location: Pago Pago, American Samoa
The Story: Building a Bank from the Ground Up
In 2016, the Territorial Bank of American Samoa (TBAS) was established to fill a critical void in the territory’s financial infrastructure. Following the departure of major banking institutions, American Samoa faced a significant challenge: providing its residents with reliable banking services. TBAS emerged as a public bank, aiming to offer essential financial services to the community and ensure access to the U.S. payment system.
The Challenge: Navigating Complex IT Needs with Limited Resources
American Samoa is a tropical island located in the South Pacific Ocean, approximately halfway between Hawaii and New Zealand. Operating in a remote location presented TBAS with unique IT challenges:
- Vendor Dependence: TBAS relied heavily on third-party vendors for network solutions, IT support, and internet services.
- Infrastructure Management: Ensuring the reliability and security of their IT infrastructure was a constant concern.
- Limited IT Resources: TBAS was able to bring on one qualified individual to support their IT infrastructure needs. However, they needed additional expertise and found that the small population of the island made it difficult to find additional resources.
- Sustainability: Planning for long-term IT sustainability and growth was challenging without a dedicated strategic partner.
These factors made it difficult for TBAS to validate vendor performance, proactively manage their infrastructure, and prepare for future expansion.
The Solution: Partnering with RESULTS Technology for Comprehensive IT Support
Recognizing the need for a strategic IT partner, TBAS collaborated with RESULTS Technology to address their challenges head-on. RESULTS provided a suite of financial IT solutions tailored to the bank’s specific needs:
- Vendor Management: RESULTS stepped in to handle third-party vendors, ensuring accountability and performance standards were met.
- Infrastructure Optimization: They assessed and optimized TBAS’s existing IT infrastructure, enhancing reliability and efficiency.
- Strategic Planning: RESULTS worked closely with TBAS to develop a long-term IT strategy, focusing on scalability and sustainability.
- Compliance and Security: They implemented robust security measures to ensure compliance with financial regulations and protect sensitive data.
- Advanced Security Tools: With tools like INVICTA Cybersecurity, Backup and Business Continuity, and Security Awareness Training, RESULTS helped TBAS shift from a reactive to a proactive IT environment.
Through this partnership, TBAS was able to streamline its IT operations, reduce dependence on external vendors, and establish a solid foundation for future growth.
The Takeaway: A Trusted Partnership for Sustainable Growth
The collaboration between the Territorial Bank of American Samoa and RESULTS Technology proved to be a game-changer. By entrusting their IT needs to RESULTS, TBAS gained:
- Enhanced Operational Efficiency: Streamlined IT processes led to improved day-to-day operations.
- Strategic Growth Planning: With a clear IT roadmap, TBAS was better positioned to plan for future growth, including expanding its reach to servicing the native American Samoan population residing in the US mainland.
- Improved Security Posture: Robust security protocols ensured the protection of customer data and compliance with industry standards.
- Peace of Mind: Knowing that a trusted partner was managing their IT infrastructure allowed TBAS to focus on their core mission of serving the community.
Danis Allen, TBAS’s CIO, shared, “I can sleep at night with RESULTS … Our whole security stance and posture is constantly improving. We’re heavily shifting from a reactive IT force into a proactive one, using the tools and services, and that’s huge. That’s letting me get into things that really matter … and it’s using those tools and services that’s allowing me to do that.”
About RESULTS Technology
RESULTS Technology specializes in providing comprehensive IT solutions to financial institutions. With a deep understanding of the unique challenges faced by banks and credit unions, RESULTS offers tailored services that ensure security, compliance, and operational efficiency.
Partner with RESULTS Technology and experience the difference of customized financial IT solutions.
