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If there’s one thing we have learned from the COVID-19 pandemic, it’s that communication is key during a crisis or emergency. Poor communication can lead to misinformation, which can cause undue panic. Voice over Internet Protocol (VoIP) telephony offers organizations in all sectors with the perfect solution to keep their workforces, clients, and partners in the loop at all times, among other benefits. Read on to learn more about them.
VoIP telephony ensures effective communication and business continuity in times of crisis.
Facilitates remote work and service delivery
VoIP is an indispensable tool for organizations that have rolled out work-from-home setups. Through VoIP platforms like Skype, remote workers can jump on calls and join meetings from anywhere, at any time. Employees stay connected as long as they have an internet-connected device — they don’t even need any additional hardware. Managers can also easily check in with their teams through direct calls, voice notes, and instant messaging.
VoIP solutions also promote collaboration among distributed workforces so workflows stay efficient. When collaborating on productivity solutions such as Office 365, third-party VoIP integrations allow your employees to send files back and forth and provide immediate feedback with ease.
VoIP is especially useful in essential services like healthcare; doctors can hold remote consultations with patients who are housebound because of the pandemic. Healthcare providers can even make and take audio or video calls on VoIP phones or other devices, provided it’s done over a safe, HIPAA-compliant network.
Improves customer interaction
The pandemic has tensions running high, and customers want instant feedback to their queries now more than ever. The auto-attendant feature of VoIP solutions ensures that customers are directed to the person best suited to assist them, even those working remotely. Auto-attendants can also be programmed to give status updates to callers in emergency or disaster situations, making them an invaluable tool for conveying important messages to your clients.
You can also set up calls so that voicemails are delivered to your smartphone, ensuring you get messages and return calls regardless of your location.
Reduces expenses
Businesses everywhere are already feeling the financial crunch of the pandemic. Many companies have temporarily ceased operations, and experts predict that this trend will continue in the months ahead. The International Monetary Fund has declared that the global economy is now in a recession. As such, you may be looking for ways to save money and keep your business afloat.
Switching to a hosted VoIP infrastructure is one of the best ways to cut back on expenses. The upfront costs are minimal as the service is delivered over an existing data network. Plus, VoIP is completely flexible, allowing you to scale up or down the number of lines or features depending on your needs. You pay a single, flat monthly fee only for what you use, making budgeting a breeze. The cost savings from VoIP can be reallocated toward more essential resources.
Need help choosing and setting up a VoIP solution that meets your organization’s needs? Give our experts a call today.
