IT Service Desk Technician

Overview

Do you love helping people solve their technology problems? Do you dream about firewalls, peripherals, and backup software? If you do, you might be a little weird – but we want you anyway! As an IT Service Desk Technician, you will be part of our IT support team and your passion for providing exceptional customer service contributes to our world-class high level of customer satisfaction. Acting as the first line of response to customers across the country, you will communicate in an open, helpful, and engaging tone and focus on finding the right solution for each customer.

The Company

RESULTS Technology is a leading provider of proactive IT solutions for small and mid-sized businesses. We are consistently ranked as one of the best IT firms in both Kansas City and St. Louis. RESULTS is a fast-paced, energetic IT company that thrives on fresh new ideas to meet our customers’ needs. Our culture is fun-loving, hardworking, and results-oriented. Everyone plays a part in our success.

The Position

  • Provide first-level contact and convey resolutions to customer issues.
  • Walk customers through the problem-solving process.
  • Track, route, and properly escalate unresolved queries to the next level of support.
  • Follow up with customers, provide feedback, and see problems through to resolution.
  • Utilize excellent customer service skills and exceed customers’ expectations.
  • Ensure proper recording, documentation, and closure.
  • Provide after-hours and on-call support as needed
  • Other duties may be added and/or assigned as needed by the supervisor
  • 1 year of working experience in providing help desk support is a plus but not required
  • Ability to lift and carry basic computer equipment
  • Have a valid driver’s license
  • Ability to pass a background check
  • Must want to be part of a Team
  • Must be reliable
  • Proficiency in English
  • Exceptional interpersonal skills, with a focus on building rapport, listening, and questioning skills.
  • Strong documentation skills and keen attention to detail.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Associate degree in Information Technology, Computer Science, or equivalent
  • Desktops/Laptop Hardware
  • Computer Peripherals (Sound, Monitors, Mouse, etc.)
  • Current Microsoft Windows Operating Systems
  • Encryption Software
  • Microsoft Office
  • LAN/WAN/Firewall
  • Email/Exchange
  • Virus Scans and Removal
  • VPN
  • Active Directory

Prior experience working for a Managed Services Provider or working in the bank
industry is a huge plus!

This is a full-time, hourly position that pays between $18 – $22 per hour depending on experience. Days and hours of work are Monday through Friday. You will work an 8-hour shift between 7:00 am and 6:00 pm. We take turns being “on-call” on evenings and weekends so you may occasionally be required to work outside normal business hours. We are closed on all national holidays. RESULTS Technology offers medical insurance at no cost to our employees, dental and vision insurance, 401K with company contribution, unlimited vacation, and pre-tax flexible spending accounts. We are an equal-opportunity employer. Veterans are highly encouraged to apply.

Why should you apply?

This position can start immediately for the right person, and you will be thoroughly trained in a supportive encouraging atmosphere.

Job Type: Full-time
Salary: $18.00 – $22.00 per hour
Work Location: Remote

  • 401(k)
  • 401(k) matching
  • Dental Insurance
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Paid time off
  • Retirement plan
  • Vision insurance
  • 8-hour shift
  • Monday to Friday
  • On call
  • Overtime

We currently are following CDC guidelines and we accommodate client's safety-
related requests when visiting their offices.

  • Do you have a valid driver's license?
  • Do you have the ability to pass a background check?
  • If hired, are you willing to live in the Kansas City metro area?
  • IT: 1 year preferred but not required

Apply Now

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The Location

RESULTS Technology is headquartered in Kansas City, but we all work from our homes. This position requires you to live in the Kansas City metro area so that you can occasionally visit our clients.

Frustrated with your IT?

Schedule your consultation with us today and take the first step towards technology that works for YOU.

SCHEDULE A CONSULTATION Call Us: (913) 928-8300