IT Service Desk Technician

• Provide first-level contact and convey resolutions to customer issues.
• Walk customers through the problem-solving process.
• Track, route, and properly escalate unresolved queries to the next level of support.
• Follow up with customers, provide feedback, and see problems through to resolution.
• Utilize excellent customer service skills and exceed customers’ expectations.
• Ensure proper recording, documentation, and closure.
• Provide after-hours and on-call support as needed
• Other duties may be added and/or assigned as needed by the supervisor

• 1 year of working experience in providing help desk support is a plus but not required
• Ability to lift and carry basic computer equipment
• Have a valid driver’s license
• Ability to pass a background check
• Must want to be part of a Team
• Must be reliable
• Proficiency in English
• Exceptional interpersonal skills, with a focus on building rapport, listening, and questioning skills.
• Strong documentation skills and keen attention to detail.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Associate degree in Information Technology, Computer Science, or equivalent

• Desktops/Laptop Hardware
• Computer Peripherals (Sound, Monitors, Mouse, etc.)
• Current Microsoft Windows Operating Systems
• Encryption Software
• Microsoft Office
• LAN/WAN/Firewall
• Email/Exchange
• Virus Scans and Removal
• VPN
• Active Directory

Prior experience working for a Managed Services Provider or working in the bank
industry is a huge plus!

This is a full-time, hourly position that pays between $18 – $22 per hour depending on experience. Days and hours of work are Monday through Friday. You will work an 8-hour shift between 7:00 am and 6:00 pm. We take turns being “on-call” on evenings and weekends so you may occasionally be required to work outside normal business hours. We are closed on all national holidays. RESULTS Technology offers medical insurance at no cost to our employees, dental and vision insurance, 401K with company contribution, unlimited vacation, and pre-tax flexible spending accounts. We are an equal-opportunity employer. Veterans are highly encouraged to apply.

• 401(k)
• 401(k) matching
• Dental Insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Vision insurance

• 8-hour shift
• Monday to Friday
• On call
• Overtime

We currently are following CDC guidelines and we accommodate client's safety-
related requests when visiting their offices.

• Do you have a valid driver's license?
• Do you have the ability to pass a background check?
• If hired, are you willing to live in the Kansas City metro area?

• IT: 1 year preferred but not required